How to Self-Update your Proof of Identity (POI) and Proof of Address (POA)

What is the difference between updating Proof of Identity (POI) and Proof of Address (POA)?

1. POI (Proof of Identity): Used to verify your personal identity, such as a passport or ID card.
2. POA (Proof of Address): Used to verify your residential address, such as a utility bill or bank statement.

Do I need to reset my KYC to update my Proof of Identity (POI) or Proof of Address (POA)?

No. Bybit allows you to update your Proof of Identity (POI) or Proof of Address (POA) without resetting your existing KYC verification, provided you meet the required KYC level.

Who can update their Proof of Identity?

You can update your Proof of Identity (POI) if you have completed Standard Verification.

Can I update my name separately?

Yes. If your name has character recognition issues, incorrect order, or extra characters, you may update it by tapping the More action icon → Update name on the Personal details card.

Who can update their Proof of Address?

You can only update your Proof of Address (POA) after completing Advanced Verification.

How long does the update process take?

The update process typically takes approximately 15 minutes, excluding review time if additional checks are required.

Are there any limitations on how often I can update my documents?

Yes. After successfully updating your Proof of Identity (POI) or Proof of Address (POA), you must wait 180 days before submitting another update request.

Will updating my Proof of Identity (POI) or Proof of Address (POA) affect my account access?

No. Updating your documents does not reset your KYC level. However, your verification status may be temporarily under review during the update process.

Why am I unable to update my Proof of Address?

You may be unable to update your Proof of Address (POA) if:

1. You have not completed Advanced Verification
2. The submitted document does not meet the validity or date requirements
3. The document information does not match your profile details
4. Your Proof of Address (POA) was updated within the last 180 days
5. Your account is currently suspended or under restrictions

What should I do if my update fails or is delayed?

Please ensure that:

1. All submitted documents are clear, valid, and accurate
2. The information matches your registered details

If the issue persists, please submit a webform to our Customer Support for further assistance.